Dear Valued Customer:
At The First National Bank of Central Texas, the health of our employees and customers is our number one priority. We understand the concern you might have regarding the coronavirus (COVID-19). With that in mind, we want to assure you that we are committed to being responsive to the needs of our customers and employees as the situation unfolds.
Our leadership is taking a close look at the evolving situation on a daily basis to make sure our team is safe, and that we continue to offer the great service our customers are accustomed to.
We have already taken the following steps to address issues related to COVID-19:
We have implemented our Pandemic Response Plan based on the announcement by the WHO on March 11, 2020, and are reviewing/amending it as needed.
Current emphasis at this point is on keeping our employees and customers safe.
We have increased emphasis for our janitorial staff to disinfect work areas, as well as instructing our employees to periodically wipe down surfaces that have repeated contact by employees and customers.
We are watching the CDC announcements for information regarding the spread of the current virus and any advice on the appropriate response.
Instructions to employees include staying home if they feel ill, washing hands often, limit face to face contact with others, Eliminating/minimizing group gatherings of employees in meeting rooms, etc., ceasing any non-essential travel.
Advising our customers of ways that they can transact business with the Bank through digital means, avoiding personal encounters where possible.
Business continuity is being addressed through the expansion of our deployment of technology to allow essential personnel to work remotely in the event the need should arise.
Randall W. Crawford
President & CEO